ORDER CHANGES & EXCHANGES

We are here to assist you with your purchase changes and exachanges!

– According to our company policies, all the garments to be exchanged must be clean, with the original hygiene stickers, unwashed, without stains and with the original labels.

NOTE: Additionally, the original purchase box must be included in the package. In case of doubts regarding this policy or any other concerns, you can contact us by email at [email protected] We will be happy to help you.

– Osirisea will cover the shipping costs to deliver the new pieces through a priority courier service.

– The costs to send the garments you want to change back to our warehouse will be borne by the customer.

RETURNS

– According to our company policies, all the garments to be returned must be clean, with original hygiene stickers, unwashed, without stains and with the original labels.

NOTE: Additionally, the invoice and the original box of the purchase must be included in the package. In case of doubts regarding this point, you can contact us by email at [email protected]. We will be happy to help you.

– Returns are not accepted for orders purchased under special promotions.

– In case of return, the customer will take care of sending the package to our warehouse address.

– The refund of the purchased amount will be issued within 3 to 5 business days after receipt of the original items. During a holiday period, this may take a little longer, with a maximum of 7 to 15 business days.

If you may have any questions or concers, please send us an email at [email protected] and we will get back to you as soon as possible.

With love, 

Osirisea team