ORDER CHANGES & EXCHANGES

We are here to assist you with your purchase changes and exachanges!

According to our company policies, all the garments to be exchanged must be clean, with the original hygiene stickers, unwashed, without stains and with the original labels.

NOTE: Additionally, the original purchase box must be included in the package. In case of doubts regarding this policy or any other concerns, you can contact us by email at contact@osiriseashop.com. We will be happy to help you.

Osirisea will cover the shipping costs to deliver the new pieces through a priority courier service.

The costs to send the garments you want to change back to our warehouse will be borne by the customer.

RETURNS

According to our company policies, all the garments to be returned must be clean, with original hygiene stickers, unwashed, without stains and with the original labels.

NOTE: Additionally, the invoice and the original box of the purchase must be included in the package. In case of doubts regarding this point, you can contact us by email at contact@osiriseashop.com. We will be happy to help you.

Returns are not accepted for orders purchased under special promotions.

In case of return, the customer will take care of sending the package to our warehouse address.

The refund of the purchased amount will be issued within 3 to 5 business days after receipt of the original items. During a holiday period, this may take a little longer, with a maximum of 7 to 15 business days.

If you may have any questions or concers, please email us at contact@osiriseashop.com and we will get back to you as soon as possible.

With love,

Osirisea team